Refund & Cancellation Policy

Cancelling before work begins

You may cancel an authorized repair at any time before work starts, at no charge. Contact us at sales@redcargarage.com to cancel. If you paid a deposit and no work has been performed and no parts ordered, we refund the deposit in full.

Cancelling after work begins

If you cancel after work has started, you are responsible for labor already performed and for any parts already installed or specially ordered for your vehicle. We will provide an itemized accounting of those charges and refund the remainder of any deposit.

Diagnosis

We do not charge a separate diagnostic fee. Diagnosis is billed as labor at our hourly rate, and like other labor it is not refundable once performed — the time has been spent whether or not you go ahead with the repair. If you decide not to proceed, you owe only the hours actually worked.

Completed repairs

Completed labor is not refundable, because it cannot be returned. If a repair we performed does not resolve the problem it was intended to fix, bring the car back within the workmanship warranty period stated on your invoice and we will re-inspect it at no charge. If that inspection shows the fault was in our workmanship, we correct it at no cost to you. If it shows a different or additional cause — a separate failure, a part that was itself defective, or a fault the original repair was never intended to address — we will explain what we found and give you an estimate for the further work.

Parts returns

Uninstalled parts in original condition may be returned within 30 days, subject to our supplier accepting the return, and refunded less any restocking fee the supplier charges. Special-order parts, electrical parts, and installed parts are generally not returnable. Parts carry the warranty offered by their manufacturer, which we pass through to you so far as that manufacturer allows — some warranties run to the installing shop rather than the owner, and we will tell you which you have.

How to request a refund

Email sales@redcargarage.com with your invoice number and the reason for the request. We aim to respond within two business days. Once a refund is approved we submit it to the original payment method within five business days; how quickly it then appears on your statement is up to your bank or card issuer and commonly takes several days more.

Disputes

If you disagree with a charge, contact us first at sales@redcargarage.com. Bring us the invoice line you are questioning and we will walk through it with you; most billing questions turn out to be quick to sort out directly.

This policy does not limit any rights granted to you by the consumer protection laws of Texas.